Refund policy
Last updated: 23 August 2026
This page sets out what applies to money and refunds when you use Rahatagasi: (A) the cashback service, which is free for you as a consumer, and (B) the right of withdrawal and complaints for the purchases you make at the shops.
A. The cashback service (consumers)
The service is free
Rahatagasi is entirely free to use. There is no subscription and no fee that could be refunded. You never pay us anything: we earn our money because the shops pay us when you shop with them.
Cashback that has been paid out
Money that has already been paid out to you is not reclaimed. Cashback does, however, depend on the purchase remaining valid: if the shop cancels your order, or you return the goods before the payout, the amount is removed from your balance, because it was never earned. If the return arrives only after the money has been paid out, the amount is deducted from your future cashback. We do not send an invoice afterwards.
How the payout works
Confirmed cashback can be withdrawn once your balance is at least 10 €. You receive a payment link from Revolut that you open and complete yourself, so we never collect your account number. The link is sent to the email address connected to your account. If a payout is left unclaimed, let us know and we will send a new link.
If cashback is missing or wrong
If cashback is missing for a purchase, or the amount does not add up, tell us through the contact form, with the shop, the date and the order number. We then look into it with the affiliate network and the shop. An answer from the shop can take as long as 90 days.
B. Right of withdrawal and complaints (purchases at shops)
14 days of withdrawal right under the Law of Obligations Act
You make the purchase at the shop, not with us. Under the Law of Obligations Act you normally have 14 days of withdrawal right for a contract concluded by means of distance communication, counted from the day you received the goods. You exercise the right of withdrawal against the shop, in line with their procedure, and some goods and services are exceptions under the law. If you withdraw from a purchase or return the goods, the cashback earned on that purchase lapses as well: it was never earned.
Complaints and returns
Faulty goods, late delivery and returns are resolved directly with the shop. Rahatagasi is an intermediary and is not a party to your purchase contract, so we cannot refund the goods. If the shop refunds the purchase, the cashback lapses as well.
If we do not reach an agreement
If you are not satisfied with the way we resolved your case, please contact us first. If we do not reach an agreement, you may turn to the consumer disputes committee operating at the Consumer Protection and Technical Regulatory Authority (TTJA, ttja.ee), which resolves consumer disputes free of charge. General consumer advice is available from TTJA as well. Since we are established in Norway, you can also get advice on a cross-border purchase from the European Union consumer advice centre (ECC Estonia). We take part in the proceedings of the committee and follow its recommendations.
C. Rahatagasi for business customers
The subscription for business customers, where shops pay a monthly fee and a commission, is not yet offered in Estonia, so there is no subscription that could be refunded either. If you are a shop and would like to work with us, that runs through the affiliate networks, see the partners page.
Contact us
Questions about a payout or about refunds? Write to us at tugi@rahatagasi.ee or use the contact form. We reply within two working days.
Responsible company: Monsen AS (Norwegian registration number 931 063 499) · Bergen, Norway
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